Dashboard Settings

Settings

Configure how ChurnShield recovers your failed payments.

Connected Account
Your Stripe account linked to ChurnShield.
Smart Retries
Configure automatic payment retry behavior for soft declines.

Enable Smart Retries

Automatically retry failed payments on an optimized schedule.

Maximum Retries
Retry Schedule (hours after failure)
then then hours
Default: 24h, 72h, 144h (1 day, 3 days, 6 days)
Dunning Emails
Configure the automated email sequence sent to customers with failed payments.

Enable Dunning Emails

Send automated email reminders asking customers to update their payment method.

Email Sequence
Emails are sent at these intervals after a payment failure.
#1 Friendly Reminder Immediately
#2 Urgent Reminder After 3 days
#3 Final Notice After 7 days
Alert Notifications
Get notified about important payment events via email.
Alert Email
Where to send payment failure and recovery alerts.

Payment Failure Alerts

Get notified when a customer's payment fails.

Recovery Alerts

Get notified when a payment is successfully recovered.

Abandoned Payment Alerts

Get notified when all recovery attempts are exhausted.

Slack Alerts
Send payment alerts to a Slack channel via webhook.

Enable Slack Alerts

Send failure, recovery, and abandoned alerts to Slack.

Slack Webhook URL
Create an Incoming Webhook in Slack, then paste the URL here.
SMS Dunning
Send payment reminder texts alongside dunning emails. Requires customer phone numbers on their Stripe profiles.

Enable SMS Dunning

Send SMS reminders on each dunning step (when a phone number is available).

SMS is sent via Twilio. Your Twilio credentials are configured as environment variables (TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, TWILIO_PHONE_NUMBER) in your Netlify dashboard.
API Access
Manage API keys for the ChurnShield Public API. View API Documentation
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White-Label Emails
Customize dunning emails with your brand. Your customers see your logo and colors instead of ChurnShield.
Company Name
Shown in the email header and footer. Defaults to your connected account name.
Logo URL
URL to your logo image (PNG/JPG, max 200px wide). Displayed at the top of dunning emails.
Brand Color
Used for buttons in dunning emails. Pick a color that matches your brand.