Dashboard

Settings

Configure how ChurnShield recovers your failed payments.

Account

Your ChurnShield account.

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Profile

Change your company name or login email.

Company name

Changing this requires a 6-digit verification code sent to your current email address.

Stripe Connection

ChurnShield watches this Stripe account for failed payments.

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Billing

Update your payment method, change plans, download invoices, or cancel.

Subscription

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Smart Retries

Configure automatic payment retry behavior for soft declines.

Enable Smart Retries

Automatically retry failed payments on an optimized schedule.

Maximum Retries

Retry Schedule (hours after failure)

then then hours

Default: 24h, 72h, 144h (1 day, 3 days, 6 days)

Dunning Emails

Configure the automated email sequence sent to customers with failed payments.

Enable Dunning Emails

Send automated email reminders asking customers to update their payment method.

Email Sequence

Emails are sent at these intervals after a payment failure.

#1 Friendly Reminder Immediately

#2 Urgent Reminder After 3 days

#3 Final Notice After 7 days

Alert Notifications

Get notified about important payment events via email.

Alert Email

Where to send payment failure and recovery alerts.

Payment Failure Alerts

Get notified when a customer's payment fails.

Recovery Alerts

Get notified when a payment is successfully recovered.

Abandoned Payment Alerts

Get notified when all recovery attempts are exhausted.

Weekly Digest Email

Receive a weekly summary of your payment recovery performance every Monday.

AI Recovery Insights GROWTH

AI analyzes your recovery data and provides actionable recommendations in your weekly digest and dashboard.

Upgrade →

Churn Predictions GROWTH

Proactively catch expiring cards before payments fail. Available on Growth plan.

Upgrade →

Slack Alerts

Send payment alerts to a Slack channel via webhook.

Enable Slack Alerts

Send failure, recovery, and abandoned alerts to Slack.

Slack Webhook URL

Create an Incoming Webhook in Slack, then paste the URL here.

Webhook Integration

Send real-time payment events to Zapier, your CRM, or any custom endpoint.

Enable Webhooks

POST event data to your webhook URL when payment events occur.

Webhook URL

https://hooks.zapier.com/hooks/catch/...

Webhook Secret

whsec_a4f8e2b1c9d0••••••••••••••••

Events: payment.failed, payment.recovered, payment.abandoned, retry.attempted

🔗

Connect to your stack

Push real-time payment events to Zapier, Slack, your CRM, or any custom endpoint with HMAC-signed webhooks.

Upgrade to Growth →

Webhook Integration

Send real-time payment events to Zapier, your CRM, or any custom endpoint.

Enable Webhooks

POST event data to your webhook URL when payment events occur.

Webhook URL

The endpoint that will receive POST requests with JSON event data.

Webhook Secret

Auto-generated when you first enable webhooks. Used to verify the X-ChurnShield-Signature header (HMAC-SHA256).

Events sent: payment.failed, payment.recovered, payment.abandoned, retry.attempted

SMS Dunning

Send payment reminder texts alongside dunning emails. Requires customer phone numbers on their Stripe profiles.

Enable SMS Dunning

Send SMS reminders on each dunning step (when a phone number is available).

SMS is sent through our Twilio integration. To enable it for your account, contact support@getchurnshield.com.

API Access

Manage API keys for the ChurnShield Public API. View API Documentation

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0 / 5 keys

Generate New API Key

Give your key a name to help identify it later.

Key Name

Save this key now. For security, it will not be shown again. If you lose it, you will need to generate a new one.

White-Label Emails

Customize dunning emails with your brand. Your customers see your logo and colors instead of ChurnShield.

Company Name

Shown in the email header and footer. Defaults to your connected account name.

Logo URL

URL to your logo image (PNG/JPG, max 200px wide). Displayed at the top of dunning emails.

Brand Color

Used for buttons in dunning emails. Pick a color that matches your brand.

🎯

Churn Risk Scoring

Growth

Automatically score every customer's churn risk based on payment patterns. See who's about to leave before they do.

Enable Risk Scoring

Calculate daily risk scores for all customers with payment failures.

High Risk

Medium

Low

🎯

Know who's about to churn

Risk scores analyze payment patterns to flag at-risk customers before they leave.

Calculated daily. Zero setup. Fully automatic.

Upgrade to Growth →

🎯

Churn Risk Scoring

New

Automatically score every customer's churn risk based on payment patterns. Scores are calculated daily and shown on your dashboard.

Enable Risk Scoring

Calculate daily risk scores for all customers with payment failures.

How Scoring Works

Every day at 7 AM, ChurnShield analyzes each customer's payment history from the last 90 days. Signals include: recent failures, decline type (soft/hard/fraud), failure frequency, expiring cards, active dunning, dollar amount at risk, and customer tenure. Each signal adds weighted points to produce a score from 0 to 100.

High Risk (61-100): Immediate attention needed
Medium Risk (31-60): Monitor closely
Low Risk (0-30): Stable

📨

Win-Back Campaigns

Growth

Automatically re-engage churned customers at 30, 60, and 90 days with personalized return offers.

Enable Win-Back Campaigns

Send automated return offers to churned customers.

30 days

20% off

60 days

30% off

90 days

40% off

📨

Win back customers who left

Automatically send personalized return offers at 30, 60, and 90 days after churn.

Recover revenue you've already written off.

Upgrade to Growth →

📨

Win-Back Campaigns

New

Automatically re-engage churned customers at 30, 60, and 90 days with escalating return offers.

Enable Win-Back Campaigns

Send automated return offers to customers who canceled or whose payments were abandoned.

AI Personalization AI

AI writes unique win-back emails based on why the customer left and their history.

Return Offer Discounts

30 days

% off

60 days

% off

90 days

% off

Discounts escalate over time to increase urgency. AI may adjust these if personalization is enabled.

🤖

AI Email Personalization

Growth

AI writes unique, personalized dunning emails for every customer based on their history, plan, and decline reason.

Enable AI Personalization

Replace template emails with AI-generated, context-aware recovery messages.

AI-GENERATED PREVIEW

Hi Alex, I noticed your Pro Plan payment of $49.00 didn't go through. You've been a valued customer for 12 months with 12 successful payments — we'd hate for you to lose access...

🤖

AI-powered recovery emails

Every dunning email is unique and personalized — AI adapts tone based on customer tenure, plan value, and decline reason.

No other churn tool does this.

Upgrade to Growth →

🤖

AI Email Personalization

New

AI writes unique, personalized dunning emails for every customer based on their history, plan, and decline reason. Falls back to templates if unavailable.

Enable AI Personalization

Replace template emails with AI-generated, context-aware recovery messages.

How It Works

When a payment fails, AI looks at the customer's plan, tenure, lifetime value, and the failure reason, then writes an email tailored to that customer. The tone escalates across the 3-email sequence: friendly, then urgent, then final notice. Every email is different.

AI-GENERATED PREVIEW

🛡️

Smart Save

Growth

Intercept voluntary cancellations with personalized offers. Customers try to cancel, see a save offer, and stay.

Enable Smart Save

Show a cancellation interception modal when customers try to cancel.

Your Embed Code

<script src="https://getchurnshield.com/widget.js" data-key="cs_live_••••••••"></script>

Discount

% off for

months

Pause Duration

month(s)

🛡️

Save customers before they cancel

Growth plan customers using Smart Save retain 67% of cancellation attempts with automated discount and pause offers.

Just paste one script tag — zero backend work needed.

Upgrade to Growth →

🛡️

Smart Save

New

Intercept voluntary cancellations with personalized offers. Customers try to cancel, see a save offer, and stay. Zero backend work for you.

Enable Smart Save

Show a cancellation interception modal when customers try to cancel.

Your Embed Code

Loading...

Paste this before </body> in your app.

Integration Guide

Copy the script tag above and paste it before </body> in your app.

Add this to your cancel button:
onclick="ChurnShield.cancelFlow('CUSTOMER_ID')"

Replace CUSTOMER_ID with the Stripe customer ID (e.g. cus_xxxxx).

Discount Percentage

% off for months

Offered when the reason is "too expensive" or "switching to another tool".

Pause Duration

month(s)

Offered when the reason is "not using it enough" or "need a break".

AI Smart Offers AI

AI picks the optimal offer per customer based on their tenure, plan value, and cancel reason. Overrides static discount/pause settings above.

Smart Offers active. AI generates a retention offer based on each customer's tenure, lifetime value, and cancel reason. High-value customers get more generous offers. The static discount and pause settings above are used as a fallback only.

Referral Program

Refer a founder to ChurnShield. You both get 1 month free when they subscribe.

View Referral Program

Need help with your settings? Contact us at support@getchurnshield.com

Danger Zone

These actions are irreversible past their recovery window.

Delete account

Closes your account, locks out all sessions, and stops billing. We keep your data for 90 days in case you change your mind, then permanently delete it.

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