ChurnShield vs Gravy Solutions — Which Is Right for You?

ChurnShield is an automated software tool for recovering failed payments. Gravy Solutions is a managed service with a human recovery team. These are fundamentally different approaches, and the right choice depends on your size, budget model, and preferences.

Feature	ChurnShield	Gravy Solutions
Pricing model	Flat rate from $29/mo	Performance-based (% of recovered revenue)
Free trial	✓ 14 days	✗ Custom onboarding
Setup time	2 minutes, no code	Days to weeks (managed onboarding)
Recovery approach	Fully automated (software)	Human team + automated emails
Smart retries	✓	✓ Managed by their team
Dunning emails	✓	✓
AI-personalized emails	✓ Growth plan+	✗
SMS dunning	✓ Growth plan+	✓
Phone call outreach	✗	✓
Slack alerts	✓	✗
Recovery dashboard	✓ Self-serve	✓ Reporting provided
Analytics / reporting	✓	✓
Public API	✓	✗
Churn prediction	✓	✗
White-label emails	✓ Growth plan+	✓
Customer support	Email + chat	Dedicated account manager

Where ChurnShield Wins

Predictable, flat-rate pricing. ChurnShield costs $29 to $199/month depending on your plan. With Gravy, you pay a percentage of every dollar recovered, which means your costs scale directly with your revenue. For a growing SaaS, that performance fee can add up quickly.
Instant, self-serve setup. Connect Stripe in 2 minutes and ChurnShield is live. Gravy requires a managed onboarding process that can take days or weeks before you see your first recovery.
Full control and transparency. You own the dashboard, see every retry and email in real time, and can adjust settings yourself. With a managed service, you are relying on someone else's process and timeline.
Churn prediction and API access. ChurnShield gives you predictive insights and a public API for custom integrations. Gravy is a service, not a platform, so there is no API or predictive tooling.

Where Gravy Wins

Human-powered recovery. Gravy has a team of real people making phone calls and sending personalized outreach to recover failed payments. For high-value B2B subscriptions where a personal touch matters, this white-glove approach can recover payments that automated tools miss.
No upfront cost. Gravy's performance-based model means you pay nothing until they recover revenue. If you are risk-averse or cash-constrained and prefer paying only for results, their model removes the financial risk of a monthly subscription.

Who Should Choose Which?

Choose ChurnShield if you...

Want automated, always-on payment recovery that runs without human intervention. You prefer predictable flat-rate pricing over performance fees. You are an indie founder, bootstrapped SaaS, or small team that values speed, control, and cost-efficiency. You want to be live in minutes, not weeks.

Choose Gravy if you...

Run a larger subscription business with high-value accounts where personal phone outreach could make a real difference. You prefer a fully managed, hands-off approach and do not mind paying a percentage of recovered revenue. You want a dedicated account manager handling the entire recovery process for you.

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