ChurnShield (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Account Information: When you sign up, we collect your email address and basic business information through Stripe Connect.
Stripe Data: When you connect your Stripe account, we access:
- Failed payment event data (invoice IDs, failure codes, amounts)
- Subscription status and billing cycle information
- Customer email addresses (for dunning emails only)
Usage Data: We collect standard analytics data such as pages visited, features used, and browser type to improve our service.
2. How We Use Your Information
We use the information we collect to:
- Monitor your Stripe account for failed payments
- Execute smart payment retries on your behalf
- Send dunning emails to your customers with failed payments
- Display recovery analytics in your dashboard
- Send you alert notifications about payment events
- Improve and optimize our service
3. Data Sharing
We do not sell, trade, or rent your personal information. We share data only with:
- Stripe: To process payment retries and access payment data via their API
- Resend: To deliver dunning emails and alert notifications
- Supabase: Our database provider, which stores account and recovery data
All third-party providers are bound by their own privacy policies and data protection agreements.
4. Data Security
We implement industry-standard security measures:
- All data transmitted via 256-bit TLS encryption
- No credit card numbers are ever stored on our servers
- API keys and credentials are encrypted at rest
- Access to production systems is restricted and logged
5. Data Retention
We retain your account data and recovery history for as long as your account is active. If you disconnect your Stripe account or cancel your subscription, we will delete your data within 30 days of your request.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Disconnect your Stripe account at any time
- Opt out of non-essential communications
7. Cookies
We use minimal cookies necessary for authentication and session management. We do not use third-party advertising cookies.
8. Children’s Privacy
ChurnShield is a B2B service and is not directed at individuals under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@getchurnshield.com